Swix Men's Top Dog Glove (Black/Charcoal, Medium)

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Price: $79.99 $64.00   

Product Feature

• 80% Softshell, 20% Leather. Spot clean with clean damp cloth. Do not wring out wet gloves. Air dry only - no machine wash.
• Gore-Tex membrane provides unsurpassed warmth, breathability, dryness and comfort
• Swix 4 Zone IT design is the ultimate quality construction in the industry and utilizes only the finest materials for optimum performance and comfort
• Designed and built better than any comparable glove on the market
• China

Product Description

Swix combines the finest materials and innovative technical designs to produce the best all mountain ski gloves on the market today.

Swix Men's Top Dog Glove (Black/Charcoal, Medium) Review

I have just received the Black/Charcoal, Medium pair from Amazon and got the exact same problem as the others. The elastic cords are totally defective. They cracked and stretched out when I pulled them. I contacted Swix by email asking for the replacement cords. If they don't respond within a few days with a solution, I will return them to Amazon. Although they are very nice gloves other than the problem, I am still going to give only one star to warn other people.

UPDATE 1: I sent email with pictures to the email address on Swix USA website asking for replacement elastic cords. However, because I did not hear from them after 4 days, I called their number on their website. I was able to talk to a live woman, who was rude and not very helping. She told me to deal with Amazon because they do not deal directly with consumers but only through dealers/distributors. She said that they do not have any customer service/warrnty department to take care of it.

Swix makes the following warranty claim, but it does not seem that they are keeping the promise. "SWIX Sport USA, Inc. warrants to the purchaser that its products are free from defects in materials and workmanship for a period of one year from the date of purchase from SWIX Sport USA, Inc." She also said that even after 30 days return preriod with Amazon, consumers should still deal with Amazon for any warranty claim.

Although the gloves look very nice other than the defective elastic cords, they are going be sent back to Amazon.

UPDATE 2: At current price, it's difficult to pass them up despite the obvious defect with the elastic cords. If you really want these gloves and are willing to replace the cords by yourself, you can order the following cheap elastic cords together with the gloves.

http://www.amazon.com/gp/product/B002XNQOV6/

UPDATE 3: Considering the low price, I decided to give these gloves one more chance. I ordered them together with the elastic cords that I linked above with the full intension of replacing them by myself. Surprisingly enough, the pair I received this time (the third pair) came with good elastic cords. The first two pairs both had defective elastic cords. The second pair even had a hole on the leather covering one of the fingers.

Final Thoughts: If you are OK with dealing with returns if necessary and willing to most likely replace the elastic cords by yourself, order these gloves. They are good gloves for the money at current low price. I still rate them one star because you should not go through this level of quality issue with a pair of gloves which is originally retailed for this much.

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